We understand that it’s important that you get the right support at the right time. Our experienced consultants can help you manage your more commonplace staffing issues as well as guiding you through more complex cases.
Our ultimate goal is to make sure that procedures progress smoothly and you don’t expose yourself to any unnecessary risks.
We’ve provided a range of links to useful policies and forms, plus helpful guides on which processes to follow and important tips to help you avoid the common pitfalls.
Our customers also have access to our FREE online HR Health Check allowing you to assess HR practices against compliance and best practice and print your results complete with recommendations and signposting to support. Login to the Members area and visit our E-forms page to access the HR Health Check.
Ben Cooper, Swalecliffe Community Primary School
I am writing regarding the outstanding work of our SPS Consultant in regard to her support for Swalecliffe School. In the short time I have been Headteacher at Swalecliffe, I have had to deal with some complex personnel issues and have relied on their expertise to support me in doing so. They have been calm and professional in dealing with some very difficult matters and the results of their actions have always ended in a manner which has enabled the school to move forward and for me to get on with my day job. This is because the long term aim, and big picture has always been taken account of, in all their advice and guidance. I am extremely lucky to have them and am grateful for the time they have spent supporting the school, which has been considerable, and often outside the usual work hours, where the need has been pressing. They have also supported me, during some of these difficult times, and made a tremendous difference. I cannot commend their work highly enough.
, Canterbury Inclusion Service
Upon being appointed as Acting Head Teacher for the Canterbury Inclusion Service I made it an absolute priority to ensure there was a robust performance appraisal cycle in place for my team. To be able to facilitate this I attended the ‘Appraisal for Appraisers’ course as I had not previously carried out appraisals for multiple members of staff. The course, led by Summer Macer, was highly engaging and gave me an in-depth understanding of performance appraisal. Course materials were detailed and abundant, and there were a variety of methods used to tease out answers from the attendees. We were also challenged to consider action points for the following day, following week and the following three months. Summer’s delivery of the course was outstanding. Following the course I organised a staff INSET day dedicated to performance appraisal and I am pleased to say that we now have a robust cycle in place. All staff have targets which link to the Development Plan and it is clear that people feel more empowered, and more valued, knowing that they’re working towards shared and personal goals throughout the year.
SPS Investigation Service, Mayfield Grammar School
"SPS stepped in to handle a very tricky issue. The support we received throughout the process was exemplary and we cannot fault their customer service”
Preventing and Managing Conflict Training Course, Secondary School
A gem of a course! Fast-paced and thorough advice and information on how to manage staff behaviour particularly regarding conflicts of opinion. The tutor was knowledgeable and the sessions were interactive with all attendees engaged and contributing. Recommended for anyone who manages staff.
Power Hour Series - Session 1: Introduction to HR Administration, Independent School
I have recently made a career change and although I used to be very familiar with HR procedures as it is a while since I worked in this area I felt I needed a refresher course and the Power Hour Series has proved to be the perfect answer. The Introduction to HR Administration was an excellent 1-day course covering the main Terms & Conditions of Employment in a succinct way which was easy to understand and remember. The course was delivered by a very competent trainer who took time to make sure everyone was involved could ask questions at any time. The course notes have also proved to be excellent reference points – easy to understand and to the point. I know I benefitted greatly from the day and at lunch (which was an excellent networking opportunity) everyone said the same. This is the first of the Power Hour Series and I will certainly make sure I attend the rest of the courses. This was a day very well spent with excellent learning and networking opportunities and great value for money. I would highly recommend the Power Hour Series.
Driving High Performance through Appraisal Training Session, Independent School
I attended this course because I was so impressed with the delivery and content of the Power Hour Series and once again I was not disappointed. A very competent and enthusiastic trainer took us through a well thought out day providing excellent course notes and thought-provoking exercises making us focus on the fundamental elements of an effective appraisal system. I came away with a very clear understanding of how an appraisal system can work for the support teams in my organisation and the benefits that can be gained for both the people and the organisation – a win/win situation. A very well constructed day with well thought out ‘audience’ participation and definitely great value for money. There were excellent networking opportunities throughout the day and I have no hesitation in recommending this course.
, St Simon of England School
"I am very impressed with the efficient, effective and very professional services that are provided by Schools' Personnel Services. From initial query being raised to solution and outcome the response time is excellent. I would have no hesitation in recommending Schools Personnel Services to any colleagues."
Lisa Exford, The Glebe School, Bromley
After many years of being with the same payroll provider the thought of changing was a daunting affair. However, the team at SPS were there with us every step of the way guiding us through the many tasks to be done, ultimately ensuring a smooth transition. They dealt with our many queries very promptly and efficiently and through this process we have built an excellent working partnership.
Tim Woffenden, Four Elms School
Jane Hall has been an utterly brilliant support to me. She knows her stuff (she has given me detailed and invaluable advice), and has spent a huge amount of time on the telephone giving further wise counsel and a great deal of reassurance. No one could have been more patient and sympathetic. She has been a great advert for your service.
Debbie O'Shea, St Gregory's Primary School, Margate
Naomi has been working with the SLT and Governing Body at St Gregory's to facilitate a staff restructure in the school. In addition she has also been advising on a complex employee relations matter. Throughout this process she has been unfailingly professional and knowledgeable in her dealings with us and the staff involved. In our opinion she has gone above and beyond what we had expected from her and SPS and I know she has been of immense help and support to our HT in what has been a very challenging and, at times, upsetting process for all involved. Although we have thanked her ourselves I wanted to make you aware of how highly we regard her and, as much as we would hope not to have to go through this situation again, would be confident to take advice and assistance from her in the future.
Jeannette Read, St Mildreds's Primary Infant School
We took the decision, several years ago, to move to a 'one stop' payroll and HR provider and haven't looked back since. The transition was seamless. The SPS Team are highly professional, knowledgeable and have empathy for the busy Office Manager! I would like to take this opportunity to say a huge thank you to all the SPS Team for all their support and I would unreservedly recommend SPS to any organisation.
Sandra Morgan, Archbishop Courtenay Primary School
I would like to commend Natalie and Liam for the professional manner in which they handled my recent calls to the SPS Helpdesk. Natalie was calm, friendly and polite and dealt with my query in a very professional manner ensuring that her feedback was correct by liaising with a senior member of her team. Liam was extremely knowledgeable about the query I raised during my conversation with him and provided excellent and clear advice.
Norman Dodd, Pembury School
SPS were very forthcoming with good advice and help. We cannot fault them in any way and we would have found the whole experience daunting if they had not been there for us.
Carl Roberts, The Malling School
Despite the many years spent in senior leaderships roles in schools, I could not have successfully managed a complex grievance situation without the support of somebody as experienced and professional as Jane. I found her an easy person to work with and a very useful sounding board when trying to make sense of a very complicated case. The discussions we had, often outside of normal working hours, were essential in helping me to come to a conclusion in the grievance. I believe that the work Jane did with me led to a much more positive outcome for the school than may have otherwise been achieved. The next time I have discussions with governors about which personnel service to use I know I will be able to speak positively about my experience of Schools' Personnel Service.
Colin Simpson, The Churchill School
I would like to offer a massive thank you personally on behalf of all of our staff for your hard work and perseverance which has produced a seamless switch over from our previous providers. Your sense of humour and great communication skills has kept me going through the switchover with a smile on my face whilst I was dealing with closing down an old financial year and budgeting for a new one. Nothing was too much trouble for you. Thanks again, we really appreciate everything that you have done for us, I am so glad that we have switched to IntePay.
Belinda Woodward, St. Stephen's (Tonbridge) Primary School
The transition from our old payroll provider to IntePay was achieved smoothly and successfully. I have found the staff on the IntePay team to be easy to contact and very helpful. The staff here have made no complaints following the change.
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