ServiceNow - Closed Cases

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In order to make it easier for customer to find active or recently resolved cases, any case that has been resolved will automatically change to ‘closed’ after to ten days. Closed cases do not automatically appear under ‘My cases’ in the portal. This means you do not have to search through historic work to find active cases

We are however conscious that with the summer holidays, cases are likely to have closed before you have had an opportunity to download any contracts or associated paperwork. To view closed cases, please ensure that you have ticked the relevant filter on the left hand side of the ‘My Cases’ screen.

If you have any queries, please do not hesitate to contact the helpdesk.