Like many of you my team has just completed their 3rd week of working from home and I though it opportune to provide you with an update on the changes we’ve made since the outbreak of COVID-19 and how we are working really hard to provide our services with as little disruption to you as possible.
As you know we urgently looked at options available to us, and you, and took a number of proactive steps to ensure we were able to fully support you during these difficult times and continue to deliver our services and to pay your staff on time. This included; ensuring that all of your staff receive their payslips via employee self-service; P45’s also being available via employee self-service; that you can submit sickness absence via self-service and; to update/remind you that you should submit leaver information via Managers self-service (where this is available).
We understand many of you will be working differently and there has never been such a greater need for us all to pull together and support each other during what are unprecedented times. During the last 3 weeks the health and wellbeing of my staff has been of the utmost importance and I thank them for the way they have continued to work and strive to deliver the highest quality services to you as our valued customers. They have continued to support both you and each other in the most difficult and strange of times and I thank them again for their professional and pro-active approach.
My team are working hard for you as we know you are all working hard to provide critical services whilst trying to carry on as normal. I therefore wanted to assure you that should you have any queries please contact us as soon as you can and we will put this right as quickly as possible.
And finally a thank you to you, our valued customers, your ongoing support and appreciation of our services means a lot to me and to the team.
Take care and look after yourselves.
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