Training Courses

First line Managers are key members of the Management team. This Power Hour course explores those skills essential to effective supervision and first-line Management; namely the importance of communicating with, leading and motivating staff.

Benefits of Attending

  • Increased confidence in fulfilling your role as a first-line Manager
  • Learn practical techniques for delivering positive feedback enabling you to recognise and validate good performance and reinforce positive behaviours and practice
  • Similarly learn techniques for delivering developmental and corrective feedback to improve practice
  • Increased confidence in handling difficult conversations

What’s Covered?

  • The role of the first-line Manager and how it fits in to the organisation
  • How to create the right conditions for effective individual and team performance (the importance of communication, role clarity, delegation, feedback and engagement, team relationships and morale)
  • How to motivate your team and manage performance through effective feedback
  • Managing difficult behaviour in the workplace; understanding the causes and, strategies to respond in an appropriate way