Managers often spend a disproportionate amount of their time on formal procedures to deal with situations which could have been resolved more effectively at an earlier, less formal stage.
This full-day course will focus on the causes of staff conflict, and identify the early warning signs – signals which are often missed, enabling positions to become entrenched, requiring all the more energy to support even the smallest shift.
Drawing on the power of a variety of skills and techniques (including mediation skills), this session will explore how to prevent and manage simple conflicts and stop them from escalating.
Benefits of Attending
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